General conditions

Booking Terms

To secure your reservation, a deposit of 20% of the total booking cost is required at the time of booking. The remaining balance must be paid no later than 8 weeks prior to your arrival date.

For bookings made within 8 weeks of arrival, full payment is required at the time of booking.

Payments

We accept payment via credit card, debit card, or bank transfer. Kindly ensure that all payments are made in the currency specified in your booking confirmation.

Cancellation Policy

We understand that travel plans can change, and we aim to provide clarity and fairness in our cancellation terms:

• 8 weeks or more prior to arrival: Cancellation charge equivalent to the deposit paid
• Between 8 weeks and 7 days prior to arrival: 50% of the total booking cost
• Less than 7 days prior to arrival: 100% of the total booking cost

In the unlikely event that we (SkiCosy) are required to make a significant change to, or cancel, your booking, we will offer you the choice of a full refund or an alternative stay, with any price difference adjusted accordingly. Should you opt for a refund, our liability will be limited to the cost of the holiday.

We regret that we cannot accept liability or offer compensation where the performance of our obligations is prevented or affected by events beyond our control (“Force Majeure”). These include, but are not limited to, war, civil unrest, terrorist activity, industrial disputes, natural or nuclear disasters, adverse weather conditions, fire, or other unforeseen circumstances.

Security and Damage Deposit

A refundable security and damage deposit is required prior to arrival, either by bank transfer or credit card. The deposit amount will be confirmed before your booking is finalised.

The deposit will be returned within 7 days of departure, subject to a satisfactory inspection of the property and provided no damage or breaches of house rules have occurred.

Guests are responsible for any damage or loss caused during their stay. The cost of repairs or replacements will be deducted from the deposit. Should costs exceed the deposit amount, the outstanding balance must be settled before departure. We reserve the right to recover such costs via the payment method provided.

We also reserve the right to terminate a stay without refund or compensation if a guest’s behaviour is deemed unsafe, disruptive, or unacceptable to us or others.

Complaints and Claims

We are committed to ensuring you have an enjoyable stay. If you experience any issues, please inform us as soon as possible so we can resolve them promptly during your stay.

If a matter cannot be resolved on-site, please submit your complaint in writing within 10 days of your departure. Complaints must be made by the lead guest named on the booking.